Wedding Invitations Frequently Asked Questions (FAQs)

Ordering

Can I place my order over the phone?

Yes! Telephone orders are accepted during our regular office hours, Monday through Friday 10am-6pm and Saturday 10am-4pm Pacific Standard (California) time.You will need to know the following to place your order by phone:

  • The invitation paper or item number.
  • The quantity desired.
  • The wording you wish to have printed, including where the lines break.
  • The address of your ceremony and/or reception locations.
  • The return address.
  • The font or type style you wish to use.
  • The ink color desired.
  • Your shipping address and preferred method (ground, 3-day, air, etc.)

Please also have your method of payment (credit cards are preferred, and faster; but check by phone is also available). IMPORTANT: You will need a fax or email address for us to send the proof for your approval. If you have any questions, or need more information, please call 1-800-200-9935.

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How can I check my order status?

Simply click on the Invitation Order Status link on the home page. You will need your confirmation number and zip code to recall your order. The status of your order will be displayed. If your order has shipped, you will be able to track it online.

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Can I make changes once I've submitted my order?

If you’ve sent your order and you’ve found you’ve made a mistake, please call us immediately. We will confirm the status of your order, and will let you know if a change can be made. Please note additional fees may be required to stop your order to make a change. We encourage you to look over your order very carefully before sending it to avoid the cost of having it reprinted.

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Can I cancel my order once I've submitted it?

There is a $10.00 service fee on order cancellations. If your order has already been printed you will be charged the full price of order.

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I ordered too few invitations! Can I add more to my order?

Contact us immediately if you discover you need to increase the quantity. We will try to catch the order before it’s printed. The price for an additional 25 is always a better value than a new order for 25. Consider ordering an extra 25 in case of mistakes or last minute additions. If your order cannot be stopped before it is printed, we will notify you, and you will be charged the new order price.

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What payment methods do you accept?

We accept all major credit cards. Payment is due at the time your order is placed. You may be billed a U.S. dollars sales tax on your final invoice total depending on the state you reside in.

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Can I reorder my invitation if I need more?

To place a reorder, please select the Wedding Invitation Reorder link on the home page. You will need your confirmation number and zip code to recall your previous order. You can then make any changes you want by editing your order and resubmitting it.

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I need my invitations fast! Can you rush-process my order?

Rush shipping and processing are available. It takes about 2-3 business days to receive your order, print it, and prepare it for shipping. If you would like to receive your order quicker, choose one of the following shipping options and note the approximate turnaround time:

  • 3-Day Ground Shipping - 5-6 business days from date of order.
  • 2nd Day Air - 3-5 business days from date of order.
  • Next Day Air - 2-3 business days from date of order.

Shipping amounts are directly calculated by UPS (no upcharge on shipping) and will vary according to the weight of your product. See shipping estimates at the end of the order process, or call 1-800-200-9935 for details.

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